Bills Splitting Terms & Conditions

Agents/Engineers

Agents or Engineers appointed by Squiggle Energy to assist in providing Services, including but not limited to installation to provide Services, meter reading, repair, upgrade or removal of meters and other equipment relating to Squiggle Energy’s provision of Services.

Bill Splitting Service

Refers to the Services provided by Squiggle Energy whereby the total utility and service charges for a Property are divided among the confirmed occupants. In accordance with Clause 3.2.2, this service ensures that each participating occupant is billed individually for their allocated share only, eliminating joint and several liability for the debts or arrears of other occupants.

Contract

The Terms for supplying Services to the Properties between You and Us, together with any prices and extra conditions for certain products or services and includes a Deemed Contract unless otherwise specified.

Customer

The Customer is the single Tenant or a group of Tenants if the Property is occupied; if the property is unoccupied, the Customer is the Owner of the Property. The Owner can choose to elect a letting agent to manage the Services, and in that case, the Customer will be the letting agent who acts on behalf of the Owner. Nothing in this definition shall limit the liability of the Owner or the Tenant for any liability relating to the consumption and payment of the Services.

Deemed Contract

where Squiggle Energy supplies energy to any Properties otherwise than in pursuance of a contract, Squiggle Energy shall be deemed to have contracted with the occupier (i.e. Tenant) or, if unoccupied, the owner of the Properties , for the supply of energy from the time Squiggle Energy began to supply Energy to the Properties ; this Contract is deemed to have been made by virtue of Paragraph 3 of Schedule 6 of the Electricity Act 1989, Paragraph 8 of Schedule 2B of the Gas Act 1986 and Paragraph 3 of Schedule 4 of the Utilities Act 2000. Deemed contract is further set out in Clause 20.

Events Outside Our Control

any act or circumstance which is beyond Our reasonable control, including without limitation, any act of God, the public enemy, strike, lock-out or other industrial action, civil commotion, public demonstration, sabotage, act of vandalism, blockade, riot, invasion, insurrection, terrorist attack or threat of terrorist attack, war declared or undeclared, or threat or preparation for war, fire, lightning, explosion, storm, flood, drought, earthquake, subsidence, epidemic or another natural disaster, an unforeseen increase in wholesale energy costs beyond ordinary volatility or failure of public or private telecommunications networks.

Fees

The sum for the Services provided by Squiggle Energy to be paid by the Customer or paid on behalf of the Customer in accordance with the Order (subject to the Terms of the Contract, Our pricing sheet and those prices provided to You by updates and notifications from time to time as agreed).

Fixed Water Plan

…

Initial Cancellation Period

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give Customers the right to cancel a contract within 14 days of signing up without giving a reason.

Management Fee

The administrative or account management fee charged by Us (where applicable to Your specific Order) for managing and servicing Your account, as detailed in Your Order documentation.

Meter

Devices and equipment used to measure Utilities usage and the consumption of energy at the Property.

Minimum Term

The minimum period that each Service will be provided to the Property as specified in the Order contract. This will commence from the date Squiggle Energy begins providing Services to You.

Owner

The overall Owner of the Property, whether freehold or leasehold to the Customer.

Order

The Order documentation and communications between us setting out Your order for the Services.

Package(s)

The pre-packaged Utilities and Services bundles for Customers.

Party

Means either You or Us, and ‘Parties’ means You and Us.

Product

The package and product We create for You to provide Services, as set out in any Order.

Property

The Property (including any part of any land, building, space or structure) to which Squiggle Energy provides Services under this Contract or which are shown in the Order.

Services

The services that We are providing to You as set out in the Order; this can include different combinations of services or standard packages.

Smart Meter

A Meter that tells us how much energy you're using without us having to visit the Property to read it, and which can be operated in prepayment mode. It can also show you how much energy you're using and may include an in-home display.

Tenant

a person who occupies a Property.

Terms

The terms and conditions set out in this document and the Order documents confirming the nature and form of the Contract between You (the Customer) and Squiggle Energy.

Third-Party Finance Provider

An individual or company used by the Customer to pay their Fees and who guarantees the Customer’s financial/payment obligations under these Terms and Order documents.

Ultimate Beneficiary

Refers to the person or entity that is the ultimate beneficiary and end users of the Services; this will be the tenants if the Property is occupied and the Owner if the Property is unoccupied, or a third party may be a letting agent.

Utility/Utilities

Utilities relevant to letting and accommodation, e.g. gas, electricity, water, broadband and TV licence.

We, Us and Our

Reference to Huddle Utilities trading as Squiggle Energy 09380853 , having its registered office at 239 Regents Park Road, London, N3 3LF, and any business representatives, person, corporation, firm organisation or entity appointed by Squiggle Energy and includes Us supplying services under Our other brands from time to time.

Website

Reference to -https://squiggle.energy

Working Day

Any day other than a Saturday, a Sunday, or a bank holiday in England and Wales.

You and Your

Reference to the Customer.

In this Contract , words in the singular include the plural and, in the plural, include the singular.

Unless the context otherwise requires, a reference to one gender shall include a reference to the other gender.

References to a statute or statutory provision are references to the statute or statutory provision that is in force for the time being, taking account of any amendment, extension or re-enactment and includes any subordinate legislation made under it.

A “person” includes a corporate or unincorporated body (whether having a separate legal personality or not).

Any phrase introduced by the words “including”, “includes”, “in particular”, “or”, “for example” or “similar” shall be construed as illustrative and shall not limit the generality of related general words.

Any use of the words "writing" or "written" in these Terms will include email unless otherwise stated.

These Terms and Conditions and our applicable tariff shall form the Contract between You and Huddle Utilities t/a Squiggle Energy, operating under a white-label agreement with the licensed energy supplier Tru Energy Limited.

1.1.Acceptance of these terms forms a binding contract between You and Us as set out in Clause 3.

1.2.We reserve the right to amend these Terms from time to time as set out in Clause 4.

1.3.You agree to pay Us for Services We provide under these Terms once a contract is formed between us, in accordance with Clause 7 and 8. This includes any additional charges as laid out in the aforementioned Clauses.

1.4.If You are arranging for a third party to pay for Your services on Your behalf, they will be bound by these same Terms, as stated in Clause 9.

1.4.1.Please note that the Ultimate Beneficiary of the services is liable for payment of the Services if the third party fails to pay for whatever reason, including, without limitation, a voluntary arrangement or legal proceedings or other steps taken in relation to the third party’s winding-up or liquidation; the appointment of a liquidator, receiver, administrator, administrative receiver or similar officer in respect of the third party or its assets; or a composition, assignment or arrangement with the third party’s creditors.

1.4.2.Squiggle Energy assumes no responsibility or liability in the event that a third party fails to remit payment for Services. The Ultimate Beneficiary is still obligated to settle payment with us; however, they have the option to pursue legal action against the third party if the latter fails to fulfil their payment obligation, provided that the Ultimate Beneficiary has already made payment to the third party.

1.5.You may cancel this contract within the Initial Cancellation Period. Beyond that time, cancellation will be in accordance with the Terms set out in Clause 13.

1.5.1If You request or agree to have Your broadband service installed or activated within the 14-day statutory Initial Cancellation Period, You expressly acknowledge and agree that You are requesting the service to start before the end of the Initial Cancellation Period. Consequently, Your 14-day cooling-off period will no longer apply. If You subsequently cancel within the Initial Cancellation Period, You will be legally liable for all connection, installation, and usage charges incurred up to the date of cancellation, alongside non-refundable equipment and shipping costs outlined, but not limited to, in Clause 7.10.

1.6.If there is a requirement for repair or maintenance to any of the services We agree to provide, payment expectation from You will be suspended under Clause 5.7 until this is rectified. You will not be expected to pay Us for repairing Your Services under Clause 7.1. unless an appointment is missed by you or damage is caused wilfully.

1.7.If/when Your contract with Us ends or is cancelled by either Party, We reserve the right to retain any amount or deposit for outstanding fees as set out in Clauses 13 and 14. If Your account is in credit at the end of Your contract, We will return surplus funds to You as set out in Clauses 13 and 14.

1.8.You consent under these Terms to allow Us to pass your details on to third parties providing services for You, without limiting your statutory right to object as detailed in Clause 16.

Huddle Utilities T/a Squiggle Energy (“Squiggle Energy”) is a company providing Utilities and other services registered in England and Wales, Company Number 09380853. Our Company’s registered office is at:

239 Regents Park
London
England
N3 3LF

3.1.These terms and conditions and Our applicable tariff and monthly costs information and your Order that you are given during your sign-up shall form the Contract between You and Squiggle Energy for the supply of Services to the Property.

3.2These terms will be binding once the first Customer accepts the Order and You begin receiving Squiggle Energy services.

3.2.1Please ensure that You read these Terms carefully, and check that the details on the Order and in these Terms are complete and accurate before You sign or agree to the Order. If You think that there is a mistake, please contact Us to discuss it.

3.2.2Each occupant who signs up for a Bill Splitting Service at a property enters into an individual agreement and is responsible only for their own allocated share of the property charges. No occupant shall be jointly or severally liable for the debts, arrears, or payment obligations of any other occupant. If an occupant fails to make any payment due, any outstanding balance, debt recovery action, collection costs, or legal proceedings relating to that unpaid amount shall be pursued solely against the defaulting occupant. Under no circumstances will any other occupant of the property be required to pay, guarantee, or otherwise be held responsible for the unpaid charges of another occupant that is signed up.

3.2.2.1However under the Electricity Act 1989 and Gas Act 1986, a Deemed Contract applies automatically when you use energy without a signed agreement (e.g., when moving into a new property or after a fixed contract expires). Under these circumstances, joint and several liability applies; meaning all occupiers, tenants, or partners are held individually responsible for the full amount of the energy debt, not just an equal share.

3.2.3The per person quotes provided are based on the occupancy details received at the time of sign up (for example, a quote for a 3-bedroom property assumes the property cost is shared accordingly). The final amount payable by each occupant will be calculated by dividing the total property charge by the total number of confirmed sign ups for that property. As a result, the price per tenant may be higher or lower than the original quote once adjusted.

3.3.When You sign and submit the Order to Us, this does not mean that We have accepted Your order for Services. Our acceptance of the Order will take place as described in Clause 3.4. If We are unable to supply You with the Services, We will inform You of this and We will not process the Order.

3.4.These Terms will become a binding contract between You and Us when We contact You and confirm We are able to provide You with the Services required.

3.5.By submitting the Order to Us, You accept responsibility for the Order in full. We have the right to bill You in full for the Order until other Tenants agree to Our Terms.

3.6.If any of these Terms conflict with any term of the Order, the Order will take priority.

3.7.We shall assign a unique number to each Order and inform You of it when confirming the Order. Please quote this number in all subsequent correspondence and dealings with Us.

3.8.If You have any existing Utilities and service providers that will be replaced by Our Services, You may need to contact Your existing services provider(s) in order to terminate those services. Your existing services providers may charge cancellation fees in relation to their contract with You, and We accept no liability for this.

3.9.Each Customer is a party to the Contract, and changes relating to cancellation of the Services must be made in writing by each Customer and are only effective once Squiggle Energy has confirmed the cancellation in writing.

3.10.Where more than one Customer has entered into a contract and changes to the package are requested, all Customers must give their consent before any amendment is actioned by Us. This consent must be provided in writing either by letter or email.

4.1.We reserve the right to revise these Terms from time to time in the following circumstances:

4.1.1.Changes occur in relevant laws and regulatory requirements.

4.1.2.We deem this appropriate in relation to Our business.

4.2.If We have to revise these Terms under Clause 4.1, We will give You at least one month's written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with Clause 13.

4.3.You may make a change to the Order for Services at any time before the start date of the Services by contacting Us. Where this means a change in the total price of the Services, We will notify You of the amended price in writing.

4.4.If You wish to cancel an Order, please see Your right to do so in Clause 13.

5.1.We will make reasonable endeavours to supply the Services to You from the date agreed between Us in the Order. The estimated start time for providing Services will vary between the types of Services. We may be unable to fulfil Your order if sufficient payment information has not been added to Your account.

5.1.1For water services, the supply may not be ordered until at least one Customer makes a full payment of their share.

5.2.We will make commercially reasonable best efforts to connect and supply the Services on time. Please ensure You do not miss any installation visits from Our Agents/Engineers. We reserve the right to charge reasonable associated administration costs if You miss installation visits as laid out in Clause 7.12. There may, however, be delays if:

5.2.1Existing suppliers prevent Us from moving Your Services; or

5.2.2We do not have all of the necessary information; or

5.2.3You have provided Us with incorrect information; or

5.2.4We need You to move Your Services to us; or

5.2.5An Event Outside Our Control has occurred. See Clause 12 for Our responsibilities when an Event Outside Our Control occurs.

5.3.We will need certain information from You that is necessary for Us to provide the Services. This will be made clear on any Order forms and Contracts. If You do not provide Us with this information or provide incomplete or incorrect information, We may charge an additional reasonable sum to cover any extra work that is required, and we reserve the right to suspend the Services by giving You written notice. We will not be liable for any delay or non-performance where You have not provided this information to Us after We have asked You to provide it. If We suspend the Services due to this, You do not have to pay for the Services while they are suspended but this does not affect Your obligation to pay for any invoices already sent.

5.4.We may have to suspend the Services while resolving technical problems or to make improvements to the Services which have been agreed between You and Us in writing. We will contact You to let You know in advance where this occurs unless the problem is urgent or is classified as an emergency. You do not have to pay for the Services while they are suspended under Clause 5.4, but this does not affect Your obligation to pay for any invoices already sent.

5.5.The cost of Services will vary depending on the Package agreed between Us in writing for each Order. The individual cost breakdown for the Services will be provided to You in writing as part of any Order. Tariffs are displayed within the Contract. .

5.6.Where We are providing Services to You, Your extent to use Utilities and Services will be estimated in the Order (see Clause 26 of Our terms for an indication of usage allowances). If it becomes apparent that You have exceeded these estimated usages, We reserve the right under these Terms and any Order to charge You the relevant Fees or pass onto You any additional charges incurred from third-party Utilities or service providers.

5.7.If You do not pay Us for the Services when arranged as set out in Clause 8, We may suspend the Services with immediate effect until any outstanding amounts have been paid in full (except where You dispute an invoice under Clause 8.4). 5.7.1. For energy supply, we can suspend or disconnect the supply if:

5.7.1.a.You have not paid your bill on time;

5.7.1.b.You are in material breach of the Contract;

5.7.1.c.We have reason to believe your Metering Equipment may have been damaged or tampered with; and/ or

5.7.1.d.We are required to do so by any law, code or agreement.

5.7.2.If we disconnect the energy supply, you are required to pay:

5.7.2.a.Our reasonable costs to disconnect the supply; and

5.7.2.b.Our reasonable costs to reconnect the supply.

5.8.Where We design a Package which You agree to purchase, We will own the copyright, trade mark(s) and all other intellectual property rights in the Package and any drafts, drawings, images or illustrations We make in connection with it.

5.9.When You request electricity or gas services from Us, it can take up to two (2) months for Us to start supplying You with either Service. This process may be delayed by items including, without limitation, missing meter information, debt on the previous supplier account or missing address information. We reserve the right to close the account after 2 months.

5.10To be eligible, Your Property must have a fully operational and communicating Smart Meter installed.

5.10.1If a Smart Meter cannot be installed, if You refuse an installation/upgrade appointment, or if Your Smart Meter permanently loses signal/connectivity and is unable to send automated readings to us, We reserve the right to require You to manually submit accurate monthly meter readings.

5.10.2If You fail to submit these manual readings for two (2) consecutive months, or fail to arrange a required Smart Meter installation as per 5.10.1, We reserve the right to change Your Order and the pricing of it, including the Fees You pay, from the start of Your Contract or later.

6.1.In the unlikely event that there is any defect with the Services, You agree that You will contact Us as soon as reasonably possible, and We will use every effort to repair or fix the defect as soon as reasonably practicable, subject to actions required by third-parties Utility providers.

6.2.You will not have to pay for Us to repair or fix a defect with the Services under Clause 6.1, except where an appointment is missed or damage is caused wilfully or by negligence.

6.3.As a consumer, You have legal rights in relation to Services not carried out with reasonable skill and care or if the materials and equipment We use are faulty or not as described. Advice about Your legal rights is available from Your local Citizens Advice Bureau, Ombudsman or Trading Standards office. Nothing in these Terms will affect Your statutory legal rights.

7.1.The price of the Services will be in Your Contract which We send when We confirm Your Order. All of the Fees will be available to You at the point We take payment or provide a statement of payment and Fees which are due. Price changes will not affect Orders that We have already confirmed with You.

7.2.These Service prices are non-exempt from VAT and the specific VAT rate applied may differ between the Services in a Package. If the rate of VAT changes between the date of the Order and the date of delivery or performance, We will adjust the rate of VAT that You pay, unless You have already paid for the Services in full before the change in the rate of VAT takes effect.

Gas and electricity

7.4.The prices We charge for supplying gas and electricity are set out in Your Contract and on Our Website. Charges may include both standing charges and unit rate. However it may also be standing charges only or unit rate only.

7.8.The start and end dates of Your Contract should reflect the time period where You are the legal occupier or owner of the Property, and We may update Your Contract to reflect the correct dates.

Water and sewerage

7.9The water fees in your payment plan are calculated based on the average water charge in your local area, the size of Your Property and a variable bill splitting administration fee, at an average of £2.80 per site per week. If Your water bill issued by your water provider exceeds 20% of the fees in the Squiggle Energy payment plan, we reserve the right to charge you for the additional amount.

7.9.1.We are not responsible for the type of water billing at your property whether it is by meter or by a rateable or assessed value. We will pay the charges set by your water authority during your supply period.

7.9.2.We are not responsible for the installation of a water meter.

7.9.3We are not responsible for covering the cost of water leaks and any additional charges we incur as a result will be passed on.

7.9.4.If you are on our variable water product our administration fee for water service is £2.80 per week per house.

7.9.5If you are on a fixed water product you will pay a set monthly fee outlined at the outset of your contract.

7.9.5.1Your fixed water product is subject to a fair usage policy. If your actual water bill is more than 25% higher than the Squiggle Energy payment plan charges (per annum), you may be charged the total cost of your water bills as received from your water supplier plus an admin fee of £2.80 per week.

Broadband

7.10.The broadband fees are charged at a monthly rate and advertised at the point of sign-up. The rate varies depending on packages and the internet speed requested.

7.10.1If we supply a broadband dongle as part of your services, You are charged (i.e. your broadband fees commence) from the date we post the dongle to your address, and You are charged in accordance with the monthly broadband fee advertised at the start of your contract.

7.10.2You are responsible for returning the dongle when your broadband line is installed. If You fail to return the dongle, You will be charged for the cost of missing equipment and You may be charged an additional broadband fee for dual-access to internet services.

7.10.3Where Virgin broadband forms part of Your package, a £35 broadband activation fee will apply from 1 April 2026. This fee will be shared equally between all Customers on the Contract and apportioned on a per-Customer basis. An additional payment may be applied alongside Your payment plan to cover the cost of Your installation.

7.11.We may charge for installation of broadband, if a fibre to the Property (FTTP) is required.

7.11.1.Broadband provision is subject to physical network survey. If additional engineering work (including but not limited to ducting, poles, or excessive construction work) is required by the wholesale infrastructure provider (e.g., BT or Virgin Business, Vodaphone), We reserve the right to pass these additional survey and installation charges on to You in full.

7.12.You will not be charged for appointments unless you miss appointments.

7.13The broadband service entails a minimum contract period of 12 months, during which Customers are billed for the full 12 month cost regardless of the installation date. This aligns with the standard practice in the internet supply industry, where minimum contract periods are enforced to ensure a steady revenue flow and cover the expenses associated with Customer acquisition, maintenance and the necessary infrastructure for broadband provision. It is advisable for Customers to thoroughly review and comprehend the terms and conditions of the contract before committing to the service to avoid any unforeseen billing discrepancies.

7.13.1.Your broadband billing is not pro-rata which means You will be billed for the full month of broadband if Your contract ends or begins within that month.

Cancelling Your Internet:

7.14.You may cancel Your internet free of charge any time up to three working days before the start of Your installation appointment. If You give Us less than three working days notice, a charge of up to £60 may be applied to Your account. Once the internet has been installed, You have entered a contract to keep the internet for the length of Your tenancy. Cancelling the internet once it is installed leads to, apart from in exceptional circumstances, high cancellation fees. These charges, which are applied by the internet provider, will be passed directly on to the Customer.

7.14.1.You will be responsible for returning any equipment we have sent to you, including without limitation, dongles and boosters. Where the equipment is not returned or if it is returned in poor condition, you will be charged for the cost of the equipment.

7.14.2.If an engineering appointment is cancelled, missed, or classified as "failed" due to lack of property access or user error, or if You cancel the contract after infrastructure work has commenced but before the line is live, any cancellation or abortive labour fees charged to Us by the network provider (up to the full cost of the infrastructure deployment) will be passed directly onto the Customer's account.

TV licence

7.15.The fees will be calculated monthly in advance in accordance with the cost of purchasing Your TV licence from the TV Licensing Authority on behalf of the British Broadcasting Corporation.

7.15.1.TV licences are purchased quarterly, and if You cancel during your contract, you will be responsible for payment until the latest quarter in which We have paid on your behalf.

Missed appointment fee

7.16.If You do not give Us two (3) Working Days’ notice that You cannot make an appointment where Our agents or engineers are due to attend Your property, We will charge You a missed appointment fee. This will be equal to the amount it costs Us to rearrange the appointment and will be passed on directly from the provider. If an engineer appointment is considered to be "failed" or arranged unnecessarily (for example if a fault is caused by wilful neglect, damage or by user error), We may then be charged for this by Our providers. In this circumstance, We reserve the right to pass these charges on to You in full.

Failed Payment Fee and Late Payment Fee

7.17.If Your monthly or termly scheduled payment fails, We will try to take the payment again within seven (7) calendar days. We will warn You about the failure via text and/or email. If the reattempt fails as well, we may apply a £15 failed payment fee to Your account. Additionally, if you are behind on Your payment plan and we have contacted You about it, we may apply a £15 late payment fee to Your account.

Additional Fees

7.18.We may also charge You for other reasonable costs incurred by us. These include:

7.18.1.£60 site visit fee, for visiting Your property if We have already offered or tried to contact You by letter, phone or email, and You have refused or failed to do what We have asked You to do to meet these terms;

7.18.2.where You interfere with Your meter or steal water; or

7.18.3.the reasonable costs that We incur if You choose to pay Your fees by bank transfer or cheque; or

7.18.4.the reasonable costs that We incur for processing Your payment if You choose to pay Your fees by credit card; or

7.18.5.the reasonable costs We incur if You ask Us to send Your bills or statements via post instead of electronically, unless You require physical copies due to accessibility needs, vulnerability, or an inability to access digital services.

7.18.6.All Our prices and other charges are affected by UK tax or, if applicable, duty, including VAT at the appropriate rate.

7.19Our prices may change at any time, and We reserve the right to change these as appropriate. This will be communicated in writing to You.

7.20Where applicable to Your Product or Package, a Management Fee may apply to cover ongoing account administration and management. If applicable, the fee amount and payment frequency will be detailed in Your Order. Management Fees form part of Your monthly payment plan and are non-refundable after the 14-day Initial Cancellation Period.

8.1.Where We are providing Services to You, We may ask You to make an advance payment for one Month of the Services. Your rights to a refund on cancellation are set out in Clauses 13 and 14.

8.1.1.If You sign up after Your contract has started, Your first payment will be taken either 10 Working Days or seven (7) Working Days after the sign-up date depending on Your payment method.

8.1.2.Your first payment may include a catch-up payment for any months missed by a delayed or late sign-up.

8.1.3.After Your initial payment, all remaining payments will be scheduled on the first (1st) of each month unless We agree otherwise in writing.

8.1.4.Your payment plan is dependent on the number of people that have signed up for the Contract. If there are more/fewer people signed up on Your Contract than was previously agreed at the outset of Your Contract, We reserve the right to change Your monthly payments to reflect the number of people that have signed up or We may terminate or change the terms of the Contract.

8.1.5When You start a Contract with Us, You will pay an amount monthly in advance as per a payment plan (which will be based on an estimate of the gas and electricity consumption at Your property). You will only be charged for the energy You use, and We will then reconcile this payment plan with Your actual energy usage and settle the difference at the end of Your contract.

8.1.6For unlimited usage, you will have a set monthly amount that will be reconciled based on over or under usage.

8.1.7. We may change Your monthly payments for gas and electricity if We notice that You are using, or are likely to use, more energy than was estimated at the start of Your contract. Payments will be set to attempt a zero balance at the end of Your contract period or, if You remain with Us, over the next twelve months.

8.1.8.We may change Your payments if Your Contract length is amended either by Us or You. The price change will reflect the latest and best estimate for the supply during the updated Contract period based on estimates provided by an energy industry third-party data provider.

8.3.If after discussions You are unable to pay Our fees or You do not contact Us if You are unable to make Your payments, We reserve the right to instruct debt collection agents to collect the outstanding fees on Our behalf. Should this take place, You will have to pay an extra amount to cover the reasonable costs of the debt collection agents with the applicable VAT.

8.4.If, however, You dispute an invoice amount in good faith and contact Us to let Us know promptly, this Clause will not apply for the period of the dispute as long as You are regularly in touch with Us to resolve the dispute.

8.5.Where multiple Customers share a tenancy at a Property and one Customer ends their tenancy at that Property after the Initial Cancellation Period, it is the responsibility of all Customers (departing and remaining Customers) to inform Us immediately and no later than 30 days after ending their tenancy. It will be the departing Customer’s responsibility to continue paying their Fees to Us unless:

8.5.1.The remaining Customer(s) at that Property agree to pay the departing Customer’s proportion of the Fees and inform Squiggle Energy of their intention to do so; or

8.5.2.A replacement Customer agrees to take over the tenancy at that Property under these Terms and those of the Order to continue paying Our Fees; or

8.5.3.The Customer provides proof of their tenancy termination. Proof can include confirmation from the landlord/letting agent or a tenancy agreement amendment/cancellation document.

8.6.In either situation, We will notify all other Customers continuing to pay for Services in writing of any changes of this nature. However, for the avoidance of doubt, any delay or failure by Us to issue such written notification shall not affect, invalidate, or extinguish the liability of the remaining or replacement Customer(s) for the ongoing Fees.

8.7.We reserve the right to withhold the Deposit or proportion of Deposit from the departing Customer until such amendments to payment are agreed in writing.

8.8.If Your agreed scheduled payment fails, We reserve the right to continue to attempt the payment until successful or an alternative schedule is put in place.

9.1.Any Third-Party Finance Provider will be supplied with and required to accept these terms and any Order agreed with the Customer on whose behalf they are paying.

9.2.The effect of Clause 9.1 is to make all terms applicable to the Customer apply to their Third-Party Finance Provider.

9.3.We refer to Clauses 1.4 and subclauses 1.4.1-1.4.3 for clarity regarding payment liability in the event that a Third-Party Finance Provider fails to pay Us.

10.1.If a Customer is the Owner of the Property and is paying fees on behalf of Tenants, they must ensure that their Tenants comply with these terms and those of any Order under which We agree to provide Utilities and Services.

10.2.If the Customer is an appointed agent of the Property’s Owner, they must confirm to Us in writing that they have full authority to enter into the Contract on behalf of the Property’s Owner for Services.

11.1.If We fail to comply with these Terms, We are responsible for foreseeable loss or damage that You suffer as result of Our breach of the Terms. We are not responsible for any unforeseeable loss or damage. Losses or damages are foreseeable if they are an obvious consequence of Our breach or if they were contemplated by You and Us at the time We entered into this contract. This responsibility of liability to You will be limited to £1000.

1.2.If We are providing Services to Your Property, We will make good any damage to Your Property caused by Us in the course of installation or performance of Services. We are, however, not responsible for the cost of repairing any pre-existing faults or damage to Your Property that We discover in the course of installation and/or performance of Services by Us.

11.3.We only supply the Services for domestic and private use. You agree not to use the Services for any commercial, business or re-sale purposes, and We have no liability to You for any loss of profit, loss of business, business interruption or loss of business opportunity howsoever or wheresoever arising.

11.4.We do not exclude or limit in any way Our liability for:

11.4.1.Death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; or

11.4.2.Fraud or fraudulent misrepresentation; or

11.4.3.Breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); or

11.4.4.Breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); or

11.4.5.Defective products under the Consumer Protection Act 1987.

12.1.We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that are caused by an Event Outside Our Control and reserve the right to update our prices where these events occur.

12.2.An Event Outside Our Control is defined as any act or circumstance which is beyond Our reasonable control, including without limitation, any act of God, the public enemy, strike, lock-out or other industrial action, civil commotion, public demonstration, sabotage, act of vandalism, blockade, riot, invasion, insurrection, terrorist attack or threat of terrorist attack, war declared or undeclared, or threat or preparation for war, fire, lightning, explosion, storm, flood, drought, earthquake, subsidence, epidemic or another natural disaster, an unforeseen increase in wholesale energy costs beyond ordinary volatility or failure of public or private telecommunications networks.

12.3.If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

12.4.We will contact You as soon as reasonably possible to notify You; and

12.5.Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to You, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.

12.6.You may cancel the contract if an Event Outside Our Control takes place and You no longer wish Us to provide the Services. Please see Your cancellation rights under Clause 13. We will only cancel the contract if the Event Outside Our Control continues for longer than 30 days in accordance with Our cancellation rights in Clause 14.

13.1You have the right to cancel your Order within 14 calendar days of signing your Order without incurring cancellation or exit fees, except as provided below for services activated or installed during this period.

13.1.1If your energy or water service begins within the 14-day cooling-off period, you may still cancel without exit fees, but you will remain liable for the supply and usage charges consumed up to the date cancellation is confirmed. Following cancellation, energy will be billed at our standard variable tariff until you switch suppliers or your tenancy ends.

13.1.2If you choose an installation date within the 14-day cooling-off period and the broadband service goes live, your right to cancel free of charge under the cooling-off period no longer applies. You will be liable for all connection, installation, and usage charges, plus early termination fees.

13.1.3If you cancel within the 14-day cooling-off period, no fees apply. If the service is active and a TV licence has already been purchased, you remain liable for the full cost of that quarterly licence period.

13.1.4Any advance Management Fees paid for services not yet supplied will be refunded. If services commenced during the cooling-off period, a pro-rata portion covering the active days will be retained.

13.2If you wish to cancel your Contract after the 14-day cooling-off period has passed, you must provide at least 30 calendar days’ written notice. Cancellations are only effective once all signed occupants on the Contract confirm their intention to terminate.

13.2.1A £30 cancellation fee per service per Tenant applies to water services cancelled before the end of the Minimum Term. Energy service cancellations after 14 days do not incur exit fees, but you will be billed at our standard variable tariff for ongoing supply until your tenancy concludes or you switch suppliers.

13.2.2Cancellation fees will not apply if the Contract is cancelled under Clause 13.3 (Our Default or Events Beyond Control), or if Squiggle Energy cancels the account due to outstanding debt.

13.2.3You remain liable for all utility usage, fixed charges, and Management Fees accrued up to the end of the 30 day notice period or account closure date.

13.3You may cancel the Contract with immediate effect by written notice without penalty if:

13.3.1We breach this Contract in a material way and fail to fix it within 30 days of written notification;

13.3.2We go into liquidation, administration, or receivership;

13.3.3We revise these Terms under Clause 4.1 to your material disadvantage; or

13.3.4An Event Outside Our Control affects performance for more than 30 days.

13.4If all occupants wish to end the Contract early, you must provide written confirmation from every contract holder alongside written consent from your landlord or letting agent confirming you are no longer responsible for utility bills at the Property.

13.5Upon cancellation, We will perform a final balance reconciliation:

13.5.1If your account is in debit after cancellation, We reserve the right to apply any Deposit held toward the debt and invoice you for any remaining balance.

13.5.2If your account is in credit after final billing, We will refund the remaining balance to you within 30 days.

13.5.3Cancellation processing takes up to 5 Working Days. Any active supply during this processing window will be charged at standard variable rates.

14.1.We may have to cancel an Order before the start date for the Services due to an Event Outside Our Control or the unavailability of key personnel or key materials without which We cannot provide the Services. We will promptly contact You if this happens.

14.2.If We have to cancel an Order under Clause 14.1 and You have made any payment in advance for Services that have not been provided to You, We will refund these amounts to You.

14.3.Where We have already started work on Your Order for Services by the time We have to cancel, You will pay Us any costs We reasonably incurred in starting to fulfil the Order, and this charge will be deducted from any refund that is due to You or, if no refund is due to You, invoiced to You. We will tell You what these costs are when You contact Us. However, where You have cancelled an Order because of Our failure to comply with these Terms (except where We have been affected by an Event Outside Our Control), You do not have to make any payment to Us.

14.4.If we decide to cancel your Order, We will not charge You anything for Services You have not been supplied with.

14.5.Once We have begun to provide the Services to You, We may cancel the contract for the Services at any time by providing You with at least 30 calendar days’ notice in writing. If You have made any payment in advance for Services that have not been provided to You, We will refund these amounts to You.

14.6.We may cancel the contract for Services at any time with immediate effect by giving you written notice if:

14.6.1.You do not pay Us when You are supposed to as set out in Clause 8.3. This does not affect Our right to charge You interest under Clause 8.2; or

14.6.2.You break the contract in any other material way and You do not correct or fix the situation within 14 days of Us asking You to do so in writing.

14.7.If after We cancel or terminate Your Contract, it becomes apparent that You are in debit to Us, We reserve the right to withhold any Deposit paid to Us and to demand payment of the balance for Fees relating to Services (or a proportion of the Services) We provided to You. Conversely, if You are in credit after the cancellation or termination of an agreement to provide Services, We will refund the amount within 30 days.

15.1.If You have any questions or complaints, please contact Us. You can do so by emailing Us at hello@squiggle.energy or by phone at +44 1509 275682, monday - friday 10am - 4pm.

15.2.If You wish to contact Us in writing, or if any Clause in these Terms requires You to give Us notice in writing (for example, to cancel the contract), You can send this to Us by email, by hand or by pre-paid post to:

Huddle Utilities T/a Squiggle Energy,
Gable House, 239 Regents Park
London
N3 3LF

15.3.Any such notice shall only be deemed effective once it is received.

15.4.We will confirm receipt of this by contacting You in writing. If We have to contact You or give You notice in writing, We will do so by email, by hand or by pre-paid post to the address You provide to Us in Your Order.

16.1.We will use the personal information You provide to Us to:

16.1.1.Provide the Services;

16.1.2.Process Your payment for such Services;

16.2.You agree that We may pass Your personal information (or those of Your Third-Party Finance Provider) to credit reference agencies and that they may keep a record of any search that they do.

16.3You consent under these Terms to Us passing Your personal details to third parties within the UK who may be able to assist You with additional relevant services. This does not affect Your statutory rights to object to this, provided You communicate this to Us in writing when making an Order or thereafter.

16.4More details of Our data protection policy can be found here Squiggle Energy Privacy Policy

17.1Certain Properties may still be using Token Meters to calculate Utility or Service usage. Generally, We do not cover utilities provided by token meters, so if Your house has a token meter, We will remove it from Your payment plan. In extenuating circumstances where We cover the use of a token meter, You will be provided with a means to make prepayments. You must keep the relevant payment device provided by Us safe. Failure to do so may result in additional costs and fees for You to replace the payment device.

17.2It is the Customer’s responsibility to ensure that they maintain sufficient credit on their Token Meter for their usage of Utilities and Services.

17.3At the end of Your Order with Us, We reserve the right to retain any excess credit to cover outstanding Fees You owe. Should there be any excess credit on Your meter account, We will refund this to You without request.

17.4You are obligated to inform Us if You have a prepayment or token meter within Your property as it can affect Our ability to supply Your services.

18.1We will make every effort to send notifications if You go over Your energy allowance and provide You with handy energy-saving tips. Please note that We are not liable for energy usage within properties, and the ultimate responsibility for energy usage lies with the Customer. A usage breakdown for the property is available to all Customers in their online account, and it is the Customer’s responsibility to monitor their usage appropriately.

18.2If Your property has multiple meters for the same service, it may lead to Your online usage graphs becoming inaccurate. If this is true of Your property, You will need to request an update from Our customer service team about Your energy usage.

18.3We may change Your monthly payments for gas and electricity if We notice that You are using or are likely to use a different level of energy than was estimated at the start of Your contract.

18.4We encourage You to submit regular meter readings throughout the year. Based on these readings, We will be better able to monitor Your usage and inform You whether You are under or over the allowance covered in Your payment plan. Failure to do this may result in missed usage warnings resulting to Us being unable to highlight overusage in a timely manner.

19.1The purpose of Smart Meters is for both You and Us to review the usage of Services and ensure accurate readings. However, even where a Smart Meter is installed, regular meter readings will still need to be sent to us.

19.2Likewise, We will collect information from Your Smart Meter and You agree that We can obtain and record as necessary to manage Your Utilities usage. We will use these readings as a basis to calculate and charge Fees.

19.3If a Property does not have a Smart Meter installed and We believe it is necessary, We will bear the cost of installation through use of Our Agents/Engineers. If there is no Smart Meter installed and the Customer desires this, We may add this additional cost to Your Fees, subject to discussion and agreement with You.

19.4You are obligated to supply meter readings at the start, end and at monthly intervals throughout Your contract. If We do not receive readings, We will use estimates to determine Your energy usage.

19.5We will do Our best to notify You when We require readings. We will also attempt to send field agents to collect Your readings.

19.6We may require photographic readings in these circumstances, including but not limited to the following:

19.6.1the reading provided is significantly different from the estimates or actual meter readings We have on record; or

19.6.2We believe the meter reading is taken from a different meter to the one We have on record for the Property.

20.1A Deemed Contract is a statutory contract between You and Us, which is deemed to exist because We supply Services to a property of which You are the Tenant or Owner when You have not actively agreed to that Service by us.

20.2This includes when You do not take any action to move supplier at the beginning of Your occupation of the Property or at the end of Your agreed Order with Us.

20.3In such instances, an Order will be deemed to be between Us and a Tenant or the Owner until We are contacted by another Customer.

20.4If Your previous contract period expires and We continue to supply energy to Your property, a new deemed contract will be formed between us. The deemed contract will be charged at the prevailing standard variable tariff until We agree on new contract terms.

20.4.1Any direct debits will not be transferred to Your new contract until we get further confirmation that You would like to continue to pay via direct debit. You will be required to pay on receipt of Your invoices.

20.4.2The deemed contract does not include bill splitting services, and all tenants using or consuming energy in the property will be held jointly liable for all energy invoices. If the property is unoccupied, the owner will be held liable.

21.1Upon completion of the tenancy, You are entitled to request a final statement outlining Your property’s total usage for the year and reconciling this with payments that You have made. We will make every effort to complete this process within three (3) months of the request; however, We reserve the right to extend this time in a manner We deem appropriate in relation to Our business.

21.1.1The late receipt of bills from suppliers;

21.1.2Missing or disputed meter readings;

21.1.3Intervention from a third-party representative/ombudsman;

21.2All Customers will receive a final statement but requests will be prioritised.

21.3Unlimited Plan Customers will receive a final statement which will reconcile their monthly payments against the contracted payment total.

21.3.1Statements may include cost for missing equipment, late payment fees or missed appointment fees.

21.4Any amount requested on the final statement will be automatically scheduled on Your account using Your payment method after the statement has been issued.

21.4.1If You would like to request a payment plan, We will require i) one proof of forwarding address (e.g. a utility bill or bank statement) and ii) one copy of photo identification (e.g. a driving licence or passport).

21.5Final statements can be reissued at any time following the termination of Your contract if there are alterations regarding Your billing, meter readings, payments, or liability period registered on Your account, or if new information regarding Your utilities is discovered to impact Your account balance.

22.1.As part of Our commitment to providing high-quality customer service, We endeavour to deal with any complaints submitted to Us in writing in a fair and expedient manner.

22.2.You can raise a complaint via email, phone, letter or by completing the complaints form on Our website. We will aim to respond to Your complaint within five (5) Working Days.

22.3.We will record Your complaint and any resolutions We have reached on Your account. If We need any further information from You, We will be in touch within five (5) Working Days to request this.

22.4.Once We have initially responded to Your complaint, You are free to contact Us about any questions or if You are unhappy with Our response.

22.5.If We do not hear back from You within seven (7) Working Days following Our proposed remedy, We will follow up with You. If We haven’t resolved the complaint to Your satisfaction after eight (8) weeks, We will write to You again. You will then be able to escalate Your complaint to the Ombudsman Services: Energy if You wish. If You have any questions about this, please do not hesitate to get in touch.

22.6.We will provide You with one or more of the following outcomes:

22.6.1.An explanation of Your account and what has happened

22.6.2.An apology for any errors on Our side

22.6.3.Compensation applied to Your account

22.6.4.Remedial action of any errors on Your account.

22.7.You may feel You need extra support with Your complaint, so You can contact Citizens Advice Consumer Service (CACS) or the Extra Help unit (EHU) for independent, impartial and free advice. If You are a domestic customer, You can contact CACS/EHU at any point of the complaints process.

22.9.Alternatively, if We have told You there is no further action We can take on Your account, We will issue You a deadlock letter and You can take this to the Ombudsman Services: Energy.

22.10.The Ombudsman Services: Energy is a free and impartial service who aid in the impartial resolution of customer complaints.

23.1.We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify You in writing if this happens, but this will not affect Your rights or Our obligations under these Terms.

23.2.You may only transfer Your rights or Your obligations under these Terms to another person if We agree in writing.

23.3.This contract is between You and Us. No other person shall have any rights to enforce any of its terms under the Contract (Rights of Third Parties) Act 1999.

23.4.When You take Our water service, You agree that You authorise Us to act on Your behalf with the water and sewerage suppliers from the requested start date until either the service or these terms end.

23.5.We will register Your property with the relevant water and sewerage suppliers and pay for Your water and sewerage at Your property from the requested start date until either the service or these terms end.

23.6.The owner of the property is responsible for any supply or quality issues at Your property, including repairing and maintaining Your part of the water service piping.

23.7.You agree to comply with the standard terms and conditions of the water and sewerage supplier(s) that supply Your property with water and sewerage. If You have any queries, please contact Us at any time.

23.8.Each of the paragraphs and clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs and clauses will remain in full force and effect.

23.9.If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.

23.10.These Terms and the terms of any Order are governed by the laws of England and Wales. Both Parties to this Contract agree to submit to the non-exclusive jurisdiction of the England & Wales courts. However, if You are a resident of Northern Ireland, You may also bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may also bring proceedings in Scotland.

23.11.To prove that a Tenant is liable for billing over a period of time, a Tenancy Agreement alone will not suffice. We need the full tenant name, date of birth, mobile phone number, email address and alternative physical address. Should this information not be provided, We will hold the Owner responsible for the duration of the period.

25.1.The purpose of this policy is to ensure the utilities at the property are not used for the following purposes:

• 25.1.1 Non-Domestic
• 25.1.2 Commercial
• 24.1.3 Industrial

25.1.4Re-Selling Purposes

• 25.1.5 Charging electric vehicles

25.2.If in Our opinion You are using Your utilities for any of these reasons or that the Usage is irresponsible and/or negligent, We may ask You to moderate Your Usage.

25.2.1If We find your energy usage is in breach of the Fair Usage Policy, we reserve the right to transition your account to a standard Greensaver tariff and bill you on your consumption.

25.3.Customers signing up for an unlimited package are obliged to sign up using the correct number of bedrooms in the property, regardless of the number of tenants within that property.

25.4.If, upon investigation, Squiggle Energy finds an unlimited Customer has signed up using an incorrect number of bedrooms for a property, Squiggle Energy reserves the right to backdate additional charges to the start of the contract to correct underpayment.

Electricity & Gas

25.5.Our unreasonable usage figure has been determined using the Ofgem Typical Domestic Consumption Values, published April 1st, 2020.

25.6.Typical Domestic Consumption Values (TDCVs) are industry standard values for the annual gas and electricity usage of a typical domestic consumer. Below, You will see how Our unreasonable limits compare to standard consumption at a property based on house size.

Water

25.7.Your water allowance is a monetary value. This has been calculated using the average metered water usage per person, as calculated by the Consumer Council for Water. The Consumer Council for Water is a non-departmental public body whose sponsor department is Defra. CCWater is independent of both the regulator, Ofwat, and the water companies.

25.8.This Clause only applies to properties with a water meter (about 50% of the UK housing stock). Rateable values are fixed and therefore any charges cannot be classed as over-usage. For more information on the difference between meters and rateable values, please see our FAQs.

25.9.Water charges vary massively around the country, but We will only issue additional charges if Your water bill is >10% higher than the Squiggle Energy payment plan charges (per annum).

25.10.Unlimited package Customers will be warned when they exceed the unreasonable usage policy and will be contacted to discuss their payment plan options to avoid paying for additional usage at the end of their contract.

25.11.Any usage exceeding the Unreasonable Usage Policy laid out above will be charged to You at the end of Your tenancy. For energy, this will be charged at the location-specific energy price cap level of the time. For water, an additional monetary value will be added.

26.1if your water bills exceed the cost outlined in your opening payment plan we will charge you the full cost of your supplier bills plus our admin fee (£2.20 per house per week).

27.1It may be necessary for Us to pay third-party suppliers on Your behalf to ensure full coverage of utility services during Your contract period. If We need to pay third-party suppliers on Your behalf, these are the terms which apply:

27.2.We will cover the cost of any third-party supplier invoice from Your contract start date up until the date We started supplying Your energy.

27.3You are required to send via email/post any and all third-party invoices to Us.

27.3.1If We do not receive a full copy of the third-party invoice, We may charge You the exact amount of the invoice split between any members of the contract.

27.3.2We do not accept any late payment fees which have accrued in periods in which We have not received the invoices.

27.4We will only cover the cost of gas and electricity within Your contract dates.

27.5If the third-party invoice requested payment far in excess of payments made to Us, We may decide to either: not pay the invoice, request further payment from You or apply the charge in full to Your final statement before We make the payment on Your behalf.

28.1We can suspend or disconnect the supply if:

28.1.1You have not paid your bill on time;

28.1.2You are in material breach of the Contract;

28.1.3We have reason to believe your Metering Equipment may have been damaged or tampered with; and/or

28.1.4We are required to do so by any law, code or agreement.

28.2If We disconnect the supply, you are required to pay:

28.2.1Our reasonable costs to disconnect the supply; and

28.2.2Our reasonable costs to reconnect the supply.

28.3We will take all reasonable steps not to disconnect your supply in winter (October to March) if you are on our Priority Services Register or if we otherwise know that the occupants of the Properties are of pensionable age, disabled or chronically sick.

29.1Tru Energy Limited is not a Green Deal provider.

30.1We agree that we will use any personal data that you provide to us in accordance with our Privacy Policy, which is available on our website at https://squiggle.energy/. We may run checks on you (and anyone else also responsible for payment) at Credit Reference and Fraud Prevention agencies, initially and periodically to help us assess your ability to pay for your Energy bills. When we run this check, the credit reference agency will record the fact that a check was made (even in the event that you do not become a Squiggle Energy customer).

30.2If you have an account with us, we will routinely share information about your payment record with credit reference agencies. If we consider that your account is in default (i.e. you have not paid us and are in breach of your Contract) we will notify you and if you do not pay us, we will report the unpaid debt to credit reference agencies who will record that default on your credit file.

30.3If you want to see what information credit-reference and fraud-prevention agencies have about you, you can contact the following UK agencies. They will charge you a small fee.

30.4If you tell us, or we believe that you or another member of your household are in need of extra care, we will record that information and store it on our Priority Services Register in order to ensure you get the service you need. The extra care might be because of your age, health, disability, or financial circumstances, or it could be because you are vulnerable for another reason. This is in line with Energy UK’s ‘safety-net procedures’. More details can be found in our ‘Support for Vulnerable Customers’ code of practice on our website at https://squiggle.energy/.

30.5We will always process personal data fairly and lawfully in accordance with your rights. This means that we will not process your personal data unless you have consented to this happening or where we have another legitimate basis for doing so. The processing of all data will always be necessary to provide our product and services and will not unduly prejudice your privacy.

30.6It may be necessary to share your data with third parties, including any partner if you are served under a white-label supply arrangement, in order to process your data and comply with industry obligations.

30.7We will ensure that any personal data we process is accurate, adequate, relevant, and not excessive, given the purpose for which it was obtained. We will not process personal data obtained for one purpose for any unconnected purpose unless you have agreed to this or would otherwise reasonably expect this. You may also ask that we correct inaccurate personal data relating to you.

31.1We will not be liable to you for:

31.1.1any loss due to circumstances beyond our control (Force Majeure event);

31.1.2any loss which is indirect, consequential, economic, or financial including loss of profit, revenue, goodwill, business, contractor wasted expenses;

31.1.3any loss which was not or could not have been reasonably foreseen even if we, our employees, subcontractors or agents did not follow this Contract; or

31.1.4any loss caused to you by the gas transporter or the Electricity Distributor in excess of the amount we are entitled to recover from the gas transporter or the Electricity Distributor on your behalf.

31.2If you suffer any loss or damage, our responsibility to you will be limited to a maximum of £2,500 in any calendar year.

31.3We do not limit or exclude liability for death or personal injury caused by our negligent acts or omissions.

32.1You must tell your Electricity Distributor immediately if you become aware of any matter or incident which:

32.1.1affects or is likely to affect the security, availability, and quality of the service of the distribution network; or

32.1.2causes danger or requires urgent attention regarding the supply or distribution of electricity.

32.2If you suspect or are aware of a gas leak you must immediately telephone the Gas Emergency Number 0800 111 999.

32.3If you have caused a stoppage, limitation, or disconnection then you may have to pay a reasonable charge to restore your gas/electricity supply.

33.1We may transfer, subContract, assign or novate any or all of our rights (including the right to recover the charges) or obligations under the Contract without your consent, but this will not affect your rights under the Contract.

33.2You may not transfer the Contract or any of your rights under it without first obtaining our written consent.

34.1As your supplier we are acting on behalf of your network operator to make an agreement with you. The agreement is that both you and your network operator accept the National Terms of Connection (NTC) and agree to keep to its conditions. The NTC is a legal agreement. It sets out rights and duties in relation to the connection at which your network operator delivers electricity to or accepts electricity from your home or business. If you want a copy of the NTC or have any questions about it, please write to Energy Networks Association, 6th Floor, Dean Bradley House, 52 Horseferry Road, London SW1P 2AF: phone 0207 706 5137, or see the website at www.connectionterms.co.uk.

34.2You can find the postal address and telephone number of your electricity network operator on your welcome letter and annual statements.

35.1If we do nothing, or delay taking action, when you breach the Contract, we will still be entitled to take prompt action to enforce a similar or subsequent breach of the Contract by you.

36.1Notices to you under this Contract will be sent by post or hand to the billing address, or in the case of email to the last known email address that you have provided. We will treat such notices as having been received 2 Working Days after we have sent itto you unless we receive evidence to the contrary.

36.2Notices to us under the Contract must be sent by post to Huddle Utilities T/a Squiggle Energy, 239 Regents Park Road, London, N3 3LF.

37.1If any part of this Contract is declared invalid or is void or unenforceable,the validity of the rest of the Contract will not be affected.

38.1The laws of England and Wales apply to this Contract if the Properties are in England or Wales. If the Property is in Scotland, Scottish law shall apply. Any disputes arising shall be dealt with exclusively by the English or Scottish courts as applicable.